WITHIN AUSTRALIA
Orders Over $100 - FREE Standard Shipping
Orders Under $100 - $8.99 Standard Shipping
METRO AREAS: please expect your parcel to arrive within 1-3 Business Days after dispatch
REGIONAL AREAS: please expect your parcel to arrive within 2-4 Business Days after dispatch
Please note the above time frames do NOT include processing time
PROCESSING TIMES
For same day dispatch, please ensure your order is placed by 10am AEST on a business day.
Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.
PROMOTIONAL PERIOD PROCESSING TIME FRAMES
During busy periods (promotional sales, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee our stipulated delivery timeframes. We ask you to allow for an extra 24 hours from placing your order for dispatch. Thank you for your understanding!
ADDITIONAL INFORMATION
Isla & May is not responsible for parcels that are lost, damaged or delayed in transit due to the fault of Australia Post, DHL or any other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". We are more than happy to resend your parcel however, we do not resend parcels for free once they have been sent back to us as a "return to sender”.
INTERNATIONAL ORDERS
All international orders will be shipped with standard international shipping. If you require express shipping please email info@islaandmay.com.au.
Standard International Shipping starts from $19.00 AUD
Delivery Times:
Once your order has been dispatched an email displaying your track and trace number will be sent.
Please note delivery times may vary depending on your location. The times set out below are approximate and are not in the direct control of Isla & May. Our partner courier companies provide tracking services.
Estimated Delivery time - 6-28 business days
ADDITIONAL INFORMATION
Customs, Duty and Taxes are handled and paid by the customer.
Isla & May is not responsible for parcels that are lost, damaged or delayed in transit due to the fault of Australia Post, DHL or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". We do not resend parcels for free once they have been sent back to us as a "return to sender". Once your parcel has been returned to us your store credit will be processed within 1-2 days.
